In the app
Open Account, tap Delete account and confirm.
On the web
Sign in to the family portal, open My account and choose Delete my account.
If you can't sign in
Send a request through our contact form using the email address on the account, saying “Delete my account”. We confirm it is you before acting.
What happens
After you ask, there is a short waiting period while we check nothing is owed either way and there are no lessons booked. You can withdraw the request during that time. Then your sign-in, your profile and your children's profiles, AI Teacher sessions, lesson recordings, lesson chat and uploaded files are erased automatically.
What we keep
Payment and ledger records are kept for 10 years, as tax law requires, with your name and contact details removed. A record linked to an open safeguarding report is kept with that report. Backups roll off on their normal schedule. See the privacy policy for details.