Contact us
Use the contact form. If you are signed in, you can also message your Learning Advisor from Messages in the app.
Common questions
I can't sign in
Use “Email me a sign-in link” on the sign-in screen. If the email does not arrive, check your spam folder, then use the contact form with the address you signed up with.
How do I book or move a lesson?
In the app, open Home to book, or open the lesson to cancel or ask for a new time. Our cancellation rules are in the tutoring policies.
Something went wrong with a lesson or a payment
See complaints & refunds for what happens and how quickly.
I'm worried about a child's safety
Use “Report a concern” in the app, or read safety & vetting. If a child is in immediate danger, call the police first.
How do I delete my account?
In the app, open Account, then Delete account. Other ways are on the account deletion page.